Group Chat
Group chat in Quenza make it easy to communicate with multiple clients at once. This article explains how to enable and use Group Chat, how access works for professionals and clients, and how privacy is handled.
How to Enable Group Chat
Group Chat is not turned on automatically because you may not always want group members to communicate with each other. In some cases, you may want communication to remain one to one, you may be using the group only for content delivery, or you may want stricter boundaries. By requiring explicit activation, Quenza gives you full professional control.
Group Chat must be enabled separately for each group.
- Go to Clients
- Select Groups
- Open the group you want to work with
- Go to the Chat tab
- Click Enable chat
Once chat is enabled, it becomes active immediately for that group.
Where to Find Group Chats
After enabling chat for a group, the group is automatically added to the Chats section in the main menu. You will see it alongside your individual client chats. Clicking the group opens the shared conversation, and you can start messaging immediately.
Client Access to Group Chat
Once Group Chat is enabled, the chat becomes available in the client app. Clients can message you and other members of the group in a shared conversation. Clients can only see and participate in chats for groups they are assigned to.
Assigning Professionals to a Group Chat
You can assign multiple professionals to a group.
Only professionals who are assigned to the group can participate in the group chat. Professionals who are not assigned can view the group but cannot join the conversation. This ensures clarity, responsibility, and confidentiality.
If you see a message stating that you must be assigned to the group to join the conversation, it means that professional has not yet been added to the group.
Privacy and Message History
When you add new clients to a group, they do not see messages that were sent before they joined.
This is an intentional privacy safeguard. Clients who were already part of the group shared messages with the understanding that only the current group members could see them. Allowing new members to view past conversations could violate that expectation. By preventing access to earlier messages, Quenza protects confidentiality and trust, which is essential in professional and therapeutic contexts.
Disabling Group Chat
If you no longer want group members to communicate with each other, you can disable chat at any time.
To do this, open the group, go to the Chat tab, and click Disable chat. The conversation will be closed immediately for all participants.