Troubleshooting Login Issues
Which Application Should I Use?
Quenza has two separate applications, and it's important to log in to the correct one:
The new version of Quenza:
- Website: https://quenza.com/
- Login URL: https://my.quenza.com/login
Quenza Classic
- Website: https://classic.quenza.com/
- Login URL: https://app.quenza.com/auth/login
- Also available via mobile apps (iOS and Android)
Important: The new version of Quenza and Quenza Classic are completely independent applications. Your account exists in only one of them, so you must log in to the application where your account was created.
Common Login Problems
"These credentials do not match our records" Error
If you see this error in the new version of Quenza, check the following:
- Case sensitivity matters. If you registered with "John.Doe@quenza.com", then "john.doe@quenza.com" won't work.
- Verify your email address spelling matches exactly what you used during signup.
- Double-check your password for typos or incorrect capitalization.
Logging Into the Wrong Application
The most common issue is attempting to log in to the wrong application.
If you're a Classic user and accidentally navigate to the login of Quenza's new version (https://my.quenza.com/login), your credentials won't work - even if they're correct - because your account doesn't exist in the new version of Quenza.
How to tell which application you use:
- If you normally access Quenza via mobile app or through https://app.quenza.com, you're a Classic user.
- If you access Quenza through https://my.quenza.com, you're a new Quenza user.
Still Can't Log In?
If you've verified you're using the correct application and your credentials are accurate, please contact our support team for assistance.