How to Set Up a Custom Sender Email Address

With a Custom Sender email address, you can send all Quenza emails from your own professional email address instead of the default Quenza sender.

This means that:

• Client invitation emails
• Activity notifications
• Program messages
• Chat notifications
• And all other system emails

will appear as coming from your own domain email address, creating a more professional and branded experience for your clients.

Once configured and activated, the custom sender applies to all outgoing emails from your workspace.

Custom sender email is available on the Impact plan and above.

Email Address Requirements

You must use a professional email address from your own domain.

Common email providers such as:

• Gmail
• Yahoo
• Outlook.com
• Hotmail

are not supported.

Example of a supported email:

hello@yourpractice.com  

Example of an unsupported email:

yourname@gmail.com  

Setting Up a Workspace Custom Sender

Follow these steps to configure a custom sender for your entire workspace.

Step 1: Navigate to Custom Sender

1. Go to the left main menu
2. Click Workspace
3. Click White Label
4. Open the Custom Sender tab

You will see the Custom Sender configuration panel.

Step 2: Enter Your Email Address

1. Enter the professional email address you want to use
2. Click Create

Once you click Create, the verification process begins automatically.

Step 3: Verify Your Email Address

After clicking Create:

• The status will change to Pending
• A verification email will be sent to the address you entered

What to do next:

1. Check your inbox
2. Check your spam folder if you do not see the email
3. Click the verification link inside the email

After clicking the verification link:

1. Return to Workspace → White Label → Custom Sender
2. Click Verify

The status will change to Verified

If You Did Not Receive the Email

If you cannot find the verification email:

• Check your spam or junk folder
• Click Resend in the Custom Sender panel

This will send the verification email again.

Activating the Custom Sender

After verification:

1. Click Activate

The status will change to Active.

Your custom sender is now live and will be used for all outgoing emails from your workspace.

Authenticating Your Domain with DKIM and Return-Path

Custom sender emails rely on the right DNS records to be trusted by providers like Gmail and Outlook. Without them, your messages can land in spam or arrive late. Quenza shows you the exact records to add, including the DKIM and Return-Path details, right on the Custom Sender screen, so you no longer need to contact support to track them down. This works for both newly added and existing custom sender domains.

Add Your DNS Records

Once your custom sender is verified, the Custom Sender screen shows the records to add at your domain provider (such as GoDaddy, Namecheap, or Google Domains):

• DKIM signs every email so receiving servers can confirm it really came from your domain. Add the DKIM records as TXT records, using the hosts and values shown.
• Return-Path aligns the technical bounce address with your own domain. Add it as a CNAME record, using the host shown and pointing it to the value shown.

Save the records at your provider. DNS changes can take up to 24 to 48 hours to take effect. Then return to the Custom Sender screen and click Verify to confirm each record is detected.

With DKIM and Return-Path in place, your custom sender emails are properly authenticated and reach your clients’ inboxes reliably.

Allowing Team Members to Use Their Own Custom Sender

By default, the workspace owner configures one sender for the entire workspace.

However, you can allow professionals in your workspace to set their own sender address.

Enable Custom Senders for Professionals

1. Go to Workspace → White Label → Custom Sender
2. Scroll to Custom Sender for professionals
3. Enable Allow professionals to use custom sender addresses
4. Click Save

Once enabled, each professional can configure their own sender email.

How Team Members Set Their Own Custom Sender

If enabled, professionals can:

1. Click their name in the bottom left corner
2. Click Settings
3. Open the Custom Sender tab
4. Enter their professional email address
5. Click Create
6. Complete the same verification process described above

Deleting or Deactivating a Custom Sender

You can:

• Deactivate a sender at any time
• Delete a sender if you no longer want to use it

If deleted, emails will revert to the default Quenza sender.